Support

How do I capture an idea?

Tap the + button anywhere in the app to capture a new idea. Type or paste your thought and tap Save — that's it. Prod is designed so capturing takes seconds, not minutes.

What is an idea?

An idea is anything you want to catch before it's gone: a thought, a line, a question. New ideas wait for your next review. From there, each one is Active, Paused or Archived. When you archive an idea, Prod asks why: completed, abandoned, no longer relevant, or sent.

How does the review workflow work?

During a review session, Prod shows you your oldest unreviewed ideas one at a time. You can:

• Active — keep it in your active list to revisit
• Paused — put it on hold without archiving it
• Send — share or action it externally
• Archive — set it aside once it's done or no longer relevant

Why aren't my ideas syncing between devices?

Prod uses iCloud to sync across your Apple devices. If sync isn't working, try the following:

• Make sure you're signed in to the same Apple ID on all devices
• Go to Settings → Apple ID → iCloud and confirm Prod is toggled on
• Check that you have an active internet connection
• Force-quit Prod and reopen it — this triggers a fresh iCloud sync
• If the issue persists, sign out of iCloud and back in (your data is safe in iCloud)

Is my data backed up?

Yes — when iCloud sync is enabled, your ideas are stored in your personal iCloud account. They sync automatically and are backed up as part of your iCloud backup. Prod itself does not maintain any servers with your data.

What happens to my data if I delete the app?

Your ideas remain in iCloud and will reappear if you reinstall Prod and sign in with the same Apple ID. To permanently delete your data, go to Settings → Apple ID → iCloud → Manage Account Storage → Prod and delete the app data there.

What is a Prod?

A Prod is a quiet nudge about one specific idea. Each idea can come back to you after a few days, so it doesn't go quiet. When a Prod arrives, you know exactly which idea it's about. Prods are notifications on your own device.

How do I set up a Prod?

Open any idea and tap Set Nudge to choose how often it comes back: every 3 days (the default), every 10 days, or never. You can change the default for new ideas in Settings → Prods. Prods need notifications turned on for Prod in your device Settings.

What does Prod Pro add to Prods?

With Prod Pro, you can set your own interval for each idea, from 1 to 90 days, and choose the time of day Prods arrive. Prod looks at when you usually capture ideas and can suggest a time that fits your rhythm; one tap sets it. Pro also adds Resurfacing, which brings back an idea you haven't touched in a few weeks, and a Weekly Prod on Sunday evenings. Pro Insights also show your streaks and your most productive times of day.

Why am I not receiving Prods?

A few things to check:

• Go to Settings → Notifications → Prod and make sure "Allow Notifications" is on
• Check that a Focus mode isn't holding Prod's notifications back
• Open the idea and check that Set Nudge isn't set to Never

How do I cancel my subscription?

Subscriptions are managed entirely through Apple. To cancel:

• Open Settings → Apple ID → Subscriptions
• Find Prod and tap Cancel Subscription

You'll retain access until the end of the current billing period.

How do I request a refund?

Refunds are handled by Apple. Visit reportaproblem.apple.com, sign in with your Apple ID, find your Prod purchase, and request a refund.

I purchased Prod on one device — can I use it on another?

Yes. As long as you're signed in with the same Apple ID, your purchase is shared across all your supported Apple devices at no extra cost.

Does Prod collect my ideas or send them to a server?

No. Your ideas are your ideas — they are stored locally on your device and synced privately to your personal iCloud account. Prod does not have access to your content and does not send it to any server. Privacy isn't an afterthought for us — see our Privacy Policy for full details.

I found a bug. How do I report it?

Email us at support@getprod.app with a description of what happened, the steps to reproduce it, and your device model and iOS version. We'll look into it as quickly as we can.

I have a feature request.

We'd love to hear it. Send your idea to support@getprod.app — every suggestion is read.