Support

How do I capture an idea?

Tap the + button anywhere in the app to capture a new idea. Type or paste your thought and tap Save — that's it. Prod is designed so capturing takes seconds, not minutes.

What is an idea?

An idea is any thought or note you want to remember and act on. Ideas move through a simple lifecycle: Active → Review → Done (or Archived). The review workflow helps you decide what to nurture and what to let go.

How does the review workflow work?

During a review session, Prod shows you your oldest unreviewed ideas one at a time. You can:

• Active — keep it in your active list to revisit
• Paused — put it on hold without archiving it
• Send — share or action it externally
• Archive — set it aside once it's done or no longer relevant

Why aren't my ideas syncing between devices?

Prod uses iCloud to sync across your Apple devices. If sync isn't working, try the following:

• Make sure you're signed in to the same Apple ID on all devices
• Go to Settings → Apple ID → iCloud and confirm Prod is toggled on
• Check that you have an active internet connection
• Force-quit Prod and reopen it — this triggers a fresh iCloud sync
• If the issue persists, sign out of iCloud and back in (your data is safe in iCloud)

Is my data backed up?

Yes — when iCloud sync is enabled, your ideas are stored in your personal iCloud account. They sync automatically and are backed up as part of your iCloud backup. Prod itself does not maintain any servers with your data.

What happens to my data if I delete the app?

Your ideas remain in iCloud and will reappear if you reinstall Prod and sign in with the same Apple ID. To permanently delete your data, go to Settings → Apple ID → iCloud → Manage Account Storage → Prod and delete the app data there.

What is a Prod?

A Prod is a timely nudge to revisit an idea and keep making progress on it. Rather than a generic daily reminder, each Prod is tied to a specific idea — so when it fires, you know exactly what to think about. Prods keep your best ideas from going quiet and help you build a consistent habit of turning thoughts into action.

How do I set up a Prod?

Open any idea and tap Set Nudge to choose when you'd like to be reminded about it. You can also set a default nudge cadence for all ideas in Settings. Make sure notifications are enabled for Prod in your device Settings.

Can Prods learn the best time to reach me?

Yes — with Prod Pro. Pro unlocks custom nudge intervals per idea, so you can set each one to fire at exactly the right cadence for that idea. Pro also surfaces your Creativity Patterns — insights into when you're most productive and likely to act on an idea, whether that's mornings, evenings, or a specific time of day. Combined, Prods and Patterns help you work with your natural rhythm rather than against it.

I'm not receiving Prods.

Check the following:

• Go to Settings → Notifications → Prod and confirm "Allow Notifications" is on
• Make sure Do Not Disturb / Focus mode isn't blocking Prod
• Confirm a nudge is set on the idea — open it and check the Set Nudge option

How do I cancel my subscription?

Subscriptions are managed entirely through Apple. To cancel:

• Open Settings → Apple ID → Subscriptions
• Find Prod and tap Cancel Subscription

You'll retain access until the end of the current billing period.

How do I request a refund?

Refunds are handled by Apple. Visit reportaproblem.apple.com, sign in with your Apple ID, find your Prod purchase, and request a refund.

I purchased Prod on one device — can I use it on another?

Yes. As long as you're signed in with the same Apple ID, your purchase is shared across all your supported Apple devices at no extra cost.

Does Prod collect my ideas or send them to a server?

No. Your ideas are your ideas — they are stored locally on your device and synced privately to your personal iCloud account. Prod does not have access to your content and does not send it to any server. Privacy isn't an afterthought for us — see our Privacy Policy for full details.

I found a bug. How do I report it?

Email us at support@getprod.app with a description of what happened, the steps to reproduce it, and your device model and iOS version. We'll look into it as quickly as we can.

I have a feature request.

We'd love to hear it. Send your idea to support@getprod.app — every suggestion is read.